Believe it or not, airport bathrooms to get the best (system) – the New York Times

As airlines continue to reduce the size of them in the journey bathrooms to make room for more seats in economy, making them all but unusable tall and the weight of passengers, more fliers may get are looking for comfort in places that once you avoid at all costs: the airport lounges.

Those dingy, attractive spaces — often with a broken door latches, and paper towel dispensers that have long before you run out of towels, and floors that seem like they are in desperate need of cleaning — often the last option for many travelers.

But now a growing number of airports seem to think that cleaning the bathrooms is an important aspect of travel and have begun to take steps to improve the conditions of monitoring of their facilities.

“The bathroom system and a significant driver of satisfaction in the airports, and if you want a fun experience, clean bathrooms are a must,” said Dmitry Cole, associate director of the Airports Council International the official Association of the world’s airports recently conducted a survey of travelers that stressed the importance of the airport clean.

According to the ACI “the quality of airport services: the airport clean” in a report published earlier this year, washroom hygiene, along with station cleanliness affects a passenger satisfaction more than any other state in the infrastructure factor.

There are signs of travelers may be closer to getting what they want.

Improved technology

Seven airports across the country, including Los Angeles International Airport, Atlanta Hartsfield-Jackson International Airport and George Bush Intercontinental Airport in Houston, has invested in a new software system called the Trax SmartRestroom, which aims to maintain the cleanliness of the bathroom, and helps to move the lines to use the kiosks more efficiently (several airports will introduce the system before the end of the year).

Tracy Davis, vice president of sales and business development at Infax , one of three companies that teamed up to develop software (Avius and Tooshlights others), and it involves many ingredients which airports can choose the features you want.

First of all bathroom with SmartRestroom has a light above the stall indicating whether to use: a green light means it’s available while red signals. The program also has a counting sensor at the entrance to the bathroom that tracks when passengers walk in the departure. Each airport can choose how many people enter the bathroom before an email alert is sent to the custody of the supervisor indicating that it’s time to clean the bathroom — after 300 people.

Photoimagem06-10-2018-21-10-14 imagem06-10-2018-21-10-14[/commentary]A SmartRestroom tablet reactions to bathroom visits.CreditInfax

And most importantly for passengers, they have the option to leave feedback on a bathroom visit during the disc out of the bathroom. You can choose one of three faces: the “exceptional” or “average” or “poor”. If you choose the sad face (poor), the tablet displays a series of six potential problems encountered. This act is immediately emailed to the detention supervisor who can dispatch an employee to fix the problem as soon as possible.

Mr. Davis said that airports spend from $ 25,000 to more than $ 250,000 on SmartRestroom the system, depending on the level of arrangement they choose.

“The system allows us to respond to the issue immediately so that it won’t be a problem for the next people who use the bathroom. We can fix problems as they happen,” said Michael Christensen, deputy executive director, facilities maintenance and facilities Los Angeles World Airports, which include Los Angeles International Airport. The airport began using SmartRestroom in April in the wife of Bath in the fourth. (In the coming weeks the airport will offer SmartRestroom in all 14 bathrooms that are in the six.)

Feedback from passengers

Two airports in the Washington, D.C. area — Ronald Reagan Washington National Airport Washington Dulles International Airport — offering a new app called inspection assistance which aims to reduce the risk that travelers face dirty bathrooms.

“We know that there is nothing worse than a dirty bathroom, this app helps us to ensure that our country remains clean,” said Andrew Trull spokesman for the airports.

In addition to the Port Authority, which operates the three major airports New York City has installed more than 450 FeedbackNow devices all over the restrooms in the past year through travelers can indicate whether a positive experience or not.

Real-time feedback to plant operators and contractors who can deploy staff on the inspection of the water cycle. According to Cheryl Albiez, spokeswoman for the Port Authority these devices have collected more than two million votes have resulted in several million dollars of investment to make a system protection.

“The bathrooms are the first sign if the airport works well,” said Jason Clampet, co-founder of the travel research firm Skift. “I’ve never run the airport, which is dirty bathrooms, and anything the airport can do to prevent poor protection for the big publications.”

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